Returns & Refunds Policy

Last updated: 8th May 2026

Thank you for shopping with Winware Ltd. We want you to be happy with your purchase. This policy explains your rights and how returns and refunds work when you buy from us online.

1. Your Right to Cancel

We offer a 30-day returns period from the date you receive your item.

This includes your statutory right under UK law to cancel your order within 14 days, plus an additional 16 days as part of our goodwill returns policy.

To return an item, please contact us within 30 days of delivery:

• Email: info@win-ware.co.uk
• Address: Winware Ltd, Unit U3 Riverside Industrial Estate, Bridge Road, Littlehampton, BN17 5DF

Once you notify us, you then have a further 14 days to return the item to us.

2. Conditions for Returns

To be eligible for a return:

• Items must be unused and in a resaleable condition
• Items should be returned in their original packaging where possible
• Proof of purchase must be provided

We reserve the right to reduce the refund amount if the item has been handled more than necessary to establish its nature, characteristics, and function.

3. Non-Returnable Items

The following items cannot usually be returned unless faulty:

• Personalised or custom-made products
• Perishable goods
• Sealed goods which are not suitable for return for hygiene reasons once opened
• Gift cards
• Downloadable digital products after download or access has started

4. Faulty or Incorrect Items

If your item is faulty, damaged, or not as described, please contact us as soon as possible at info@win-ware.co.uk.

Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement, or refund.

Please include:

• Your order number
• A description of the issue
• Photos where applicable

5. Refunds

Once we receive and inspect your return, we will notify you about your refund.

Approved refunds will be processed to your original payment method within 3 days of receiving the returned goods or receiving proof that they have been sent back.

We will refund:

• The cost of the item
• Standard delivery charges paid at checkout

We are not required to refund any upgraded or express delivery charges.

6. Return Costs

Customers are responsible for return postage costs unless:

• The item is faulty
• The wrong item was sent
• The item was damaged on arrival

We recommend using a tracked delivery service, as we cannot accept responsibility for items lost in transit.

7. Exchanges

We currently offer exchanges. If you would like a different item, please email us at info@win-ware.co.uk.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: info@win-ware.co.uk
Address: Winware Ltd, Unit U3 Riverside Industrial Estate, Bridge Road, Littlehampton, BN17 5DF